Help Desk Software

Enter your postcode above to view a list of Companies who provide Help Desk Software solutions and services including;

• Solutions to manage your internal or external help desk, service desk or call center
• Provide a range of Help Desk Software solutions for small, medium and enterprise companies
• Provide Web Based- Online Help Desk Software solutions

Help Desk Software- Find Your Local Solution Company

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Help Desk Software - Service Desk Software

Help Desk Software is the product used by all size companies across a range of industries to help them manage technical support services to their customers. Often referred to as a trouble tick or ticketing software it logs and tracking all calls or emails and taps into the company’s resolution knowledgebase.

Key Features of Help Desk Software will generally cover;

• Incident Management- log jobs, automatic ticketing, email notification system, file attachments, access histories, track time- costs- actions taken.
• Problem Management- search the knowledge base for resolutions to known problems, search for similar jobs, use reports to identify common problems
• Knowledge Management- built in knowledge base, keyword searching, linking to related articles, client facing option.
• Service Level Agreements- build custom escalation rules for clients, automatically escalate jobs to high priority level
• Asset Management- record service histories of each asset, track and maintain warranty information.
• Web-based client self-service- clients can log their own jobs, search the knowledge base, track job progress.
• Email Response- automatic email notifications to clients or staff when jobs are created or assigned.
• Reports- ability to create detailed management reports, drill down options, export to excel, pdf and other formats. 

Help Desk Software Vendors

Help Desk solutions range from simple trouble ticket tracking to high end Enterprise Help Desk – Service Desk Software solutions. Use our IT Directory tool above to local your local Help Desk Software vendors and companies who specialise in Help Desk Software packages.