Help Desk & IT Service Software
Help Desk Software is the product used by all size companies across a range of industries to help them manage technical support services to their customers from a single point. Common integrated features of Help Desk or also known as IT Service Desk include: Request management (trouble ticketing), Asset Management, Purchase order management, Contract Management, Self-Service Portal, Knowledge Base and SLA
Help Desk & IT Service Software Companies
Numara Software- Sydney
Numara Track-It! is our award-winning helpdesk software which delivers an out-of-the-box, best practice helpdesk solution that is both affordable and incredibly functional. It comes complete with integrated functionality for helpdesk, IT asset management, purchasing, training, software licensing, reporting and a graphical management dashboard.
Seratec- Sydney, Adelaide
ITIL Service and Help Desk Solution- At last, there is an affordable ITIL solution that delivers on the promise of increased productivity as well as helping you dramatically cut the cost of running your entire IT operation.
Help Tiger- Sydney
Fully featured and extremely robust, HELPTiger is the ultimate web based Help Desk Software Solution. Features include: Multiple system users, Client management, Support issue management, Issue tracking, Issue notification, Issue escalation, Searching, Report and analysis and the ability to brand as your own Help Desk solution.
Coordimax- Melbourne
Help Desk- Request Management- The Help Desk software application acts like an electronic monitor for call escalation to ensure that each call is serviced efficiently to help your company meet service goals and increase efficiency. The program gives you the flexibility to customise the functions of Help Desk to your company’s needs.
Auratech Software- Brisbane
The help desk/support system for rapid call logging and tracking. This easy to install and quick to learn software, will make an "expert" out of even your junior help desk staff, allowing them to solve more problems on the first call. Keep track of support call costs and other statistics via sophisticated reports. Search for solutions in the powerful knowledge base. Automatically emails clients and staff.
Help Desk Software Australia- Canberra
ACANOTION help desk software is a Microsoft windows desktop software package that allows you to log support calls and jobs for anything ranging from help desks to problem tracking with products and services
Auscomp IT- Hobart
Web based help desk solution with full MS Outlook integration for small to medium sized businesses.
Key Features of Help Desk Software will generally cover
- Incident Management- log jobs, automatic ticketing, email notification system, file attachments, access histories, track time- costs- actions taken.
- Problem Management- search the knowledge base for resolutions to known problems, search for similar jobs, use reports to identify common problems
- Knowledge Management- built in knowledge base, keyword searching, linking to related articles, client facing option.
- Service Level Agreements- build custom escalation rules for clients, automatically escalate jobs to high priority level
- Asset Management- record service histories of each asset, track and maintain warranty information.
- Web-based client self-service- clients can log their own jobs, search the knowledge base, track job progress.
- Email Response- automatic email notifications to clients or staff when jobs are created or assigned.
- Reports- ability to create detailed management reports, drill down options, export to excel, pdf and other formats.